Special Requests
We may be able to accommodate special requests and offer multiple solutions at an additional cost.
We offer the following common special request types at the following price:
| Type of Request
|
Price |
| Adjust the placement of the personalized text or change text color (subject to conditions and availability)
|
$1 |
| Include an additional line of text or personalize with your font |
$5 & Up |
| Change the material for the personalization text and/or design |
$5 & Up |
| Personalize with your own design or company logo |
$25 & Up |
IMPORTANT: All special request add-on fees are one-per-product. Meaning that you cannot use one add-on fee for multiple product personalization's. If you are purchasing multiple products, you will need to match the quantity of add-ons per the number of products you are submitting a special request for.
Please specify the details of your request in your communication.
We will reach out to you to confirm before processing and shipping your order.
Please keep in mind that special requests are subject to conditions, and it may not be possible to fulfill some requests, based on conditions such as, but not limited to:
- Material or product quantity availability.
- Designs, fonts, and text characters not recommended for a quality finish.
- Placement requests or additional lines of text may not fit on the product.
Requirements for using your own design, font, or company logo:
| Type |
Required
|
| Font |
TrueType Font (.ttf) or OpenType Font (.otf) File |
| Design/Logo |
PNG, PDF or SVG file format
High-quality file (4500 pixels or more recommended)
RGB color, 8 bits/channel
Less than 10 MB |
We highly encourage you to reach out to us before placing your order.
However, you may choose to include the add-on to the cart yourself and make the purchase.
We will look for your order notes, email, message form, or reach out to you ourselves so that we know what the special request is before processing and shipping your order.
Please note that there will be delays in shipping the order out if we do not hear from you in a timely manner.
Any special request upcharge that is ultimately not used will be refunded in full.
Special request add-ons that we will ask you to include in your order to cover the special request fee.
